AutoGlass Workmanship Guarantee
At National Windscreens Group (NWG), we stand behind every windscreen we install.Replacing your vehicle glass isn’t just about fixing a chip or crack, it’s about getting you safely back on the road with confidence.
That’s why every windscreen replacement we complete is backed by our AutoGlass Workmanship Guarantee.
Warranty Snapshot
When you choose NWG, you’re covered with:• Lifetime workmanship warranty (for as long as you own the vehicle)
• Coverage for installation issues like leaks, wind noise, and sealing faults
• Support through our branches, approved repairers and mobile technician
• Chip repair credit for a windscreen replacement if a repair spreads in rare cases
• Backed by your rights under Australian Consumer Law
Lifetime workmanship warranty (for as long as you own the vehicle)
Coverage for installation issues like leaks, wind noise, and sealing faults
Support through our branches, approved repairers and mobile technician
Chip repair credit for a windscreen replacement if a repair spreads in rare cases
Backed by your rights under Australian Consumer Law
Coverage for installation issues like leaks, wind noise, and sealing faults
Support through our branches, approved repairers and mobile technician
Chip repair credit for a windscreen replacement if a repair spreads in rare cases
Backed by your rights under Australian Consumer Law
Your Rights Under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.If there is a major failure with our service, you are entitled to:
cancel your service contract with us, and receive a refund for the unused portion, or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a problem does not amount to a major failure, you are entitled to have it fixed within a reasonable time. If it is not fixed, you may be entitled to a refund or cancellation of the service contract.
You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
Our Lifetime Workmanship Warranty
In addition to your consumer rights, NWG offers a lifetime warranty on workmanship for all vehicle glass installations.That means if there is ever an issue caused by the way your windscreen was fitted — such as:
water leaks
wind noise
sealing or fitment problems
…we will fix it at no extra cost, for as long as you own the vehicle.
It’s our way of giving you long-term peace of mind.
Manufacturing Defects
If the glass we install is later found to have a manufacturing defect that could not reasonably have been detected at the time of installation, it will be replaced free of charge.
Warranty Claims & Support
How to Make a Warranty ClaimYou can make a warranty claim at any NWG branch or authorised service partner.
To get started, simply contact us:
Call: 1300 363 632 (24/7)
Email: support@nwg.com.au
Visit: Your nearest NWG location
To get started, simply contact us:
Call: 1300 363 632 (24/7)
Email: support@nwg.com.au
Visit: Your nearest NWG location
Our Claim Process
If you believe there is an issue of any kind, please contact us as soon as you become aware of it.We will arrange for:
an inspection, or
a repair or replacement appointment
This can be done either:
at one of our service locations, or
where available, by one of our mobile technicians at a place that suits you — at home, at work, or wherever you are.
We aim to make the process simple and stress-free.
Proof of Purchase
Your warranty will be honoured when you provide:your receipt or tax invoice, or
another reasonable proof of purchase from NWG.
Windscreen Chip Repair Guarantee
A chip repair is designed to help prevent a small chip from turning into a larger crack.Most repairs will leave a small blemish, but it will not affect the driver’s vision.
In rare cases, micro-cracks from the original impact can cause the chip to expand during repair, through no fault of the technician.
If this happens, NWG will credit the cost of the chip repair toward a replacement windscreen.
If a repair is visually unsatisfactory, and once approved by your insurer or fleet provider (if applicable), we can replace the windscreen and deduct the chip repair cost from the replacement.
What’s Not Covered
Our workmanship warranty gives you confidence that your windscreen has been installed to a high standard. However, it does not cover issues or damage caused by factors outside of NWG’s control.This includes:
• new impact damage after installation, such as stone chips, cracks, accidents, or vandalism
• driving the vehicle before the recommended safe drive-away time
• pre-existing rust, corrosion, or deterioration in the vehicle body or around the windscreen frame
• vehicle body distortion or structural movement unrelated to the installation
deterioration, ageing, or failure of reused rubber seals, trims, mouldings, or gaskets
• misuse, negligence, or abnormal vehicle conditions
environmental wear and tear, including extreme weather events or exposure over time
• existing faults or damage not related to the windscreen replacement or repair
• stress cracks caused by vehicle movement or body flex that are not the result of workmanship
• damage caused by commercial car washes or high-pressure water directed at seals or edges
• damage caused by aftermarket devices, including suction mounts, adhesives, dashcams, or attachments applied to the glass
This warranty will not apply if the windscreen has been removed, altered, repaired, or modified by a third party without NWG’s prior approval.
What’s Not Covered
Our workmanship warranty gives you confidence that your windscreen has been installed to a high standard. However, it does not cover issues or damage caused by factors outside of NWG’s control.This includes:
new impact damage after installation, such as stone chips, cracks, accidents, or vandalism
driving the vehicle before the recommended safe drive-away time
pre-existing rust, corrosion, or deterioration in the vehicle body or around the windscreen frame
vehicle body distortion or structural movement unrelated to the installation
deterioration, ageing, or failure of reused rubber seals, trims, mouldings, or gaskets
misuse, negligence, or abnormal vehicle conditions
environmental wear and tear, including extreme weather events or exposure over time
existing faults or damage not related to the windscreen replacement or repair
stress cracks caused by vehicle movement or body flex that are not the result of workmanship
damage caused by commercial car washes or high-pressure water directed at seals or edges
damage caused by aftermarket devices, including suction mounts, adhesives, dashcams, or attachments applied to the glass
new impact damage after installation, such as stone chips, cracks, accidents, or vandalism
driving the vehicle before the recommended safe drive-away time
pre-existing rust, corrosion, or deterioration in the vehicle body or around the windscreen frame
vehicle body distortion or structural movement unrelated to the installation
deterioration, ageing, or failure of reused rubber seals, trims, mouldings, or gaskets
misuse, negligence, or abnormal vehicle conditions
environmental wear and tear, including extreme weather events or exposure over time
existing faults or damage not related to the windscreen replacement or repair
stress cracks caused by vehicle movement or body flex that are not the result of workmanship
damage caused by commercial car washes or high-pressure water directed at seals or edges
damage caused by aftermarket devices, including suction mounts, adhesives, dashcams, or attachments applied to the glass
ADAS Recalibration
If ADAS recalibration is performed, it is covered only at the time of service and does not extend to future recalibration needs arising from sensor changes, vehicle modifications, software updates, or subsequent repairs.Additional Conditions
Extra conditions or exclusions may apply for commercial vehicles, heavy vehicles, off-road use, or specialised applications.Claims should be made as soon as reasonably possible after an issue is noticed. Minor cosmetic variations that do not affect safety or visibility may not be covered.
Frequently Asked Question
Our workmanship warranty lasts for as long as you own the vehicle.
No. New damage from road impacts is not covered, but installation-related issues like leaks or sealing faults are.
In rare cases, if a repaired chip spreads from the repair area, we will credit the cost of the repair toward a replacement windscreen.
Yes. We honour warranty claims with a tax invoice, receipt, or other reasonable proof of purchase from NWG.
Subject to availability. Yes, our mobile technicians can inspect or repair your vehicle at home, work, or another convenient location.
Final Note
Nothing in this guarantee limits your rights under the Australian Consumer Law.NWG’s workmanship warranty is provided in addition to the protections you already have.
